Refund & Cancellation Policy

Most of our products — ID cards, signage, printed stationery, corporate gifts — are custom-made or personalised to your specifications. This policy explains how cancellations and quality concerns are handled.

Because these items are produced specifically for you, we are generally unable to offer a refund once production has started, except where the item is defective or does not match the confirmed design and specifications.

If you need to cancel or change an order, please contact us as soon as possible by phone or WhatsApp. Orders can usually be cancelled or modified free of charge before production begins; once printing, cutting or fabrication has started, cancellation may not be possible or may involve a charge for work already completed.

If you receive an item with a manufacturing defect or that does not match what was confirmed with you, please contact us within 48 hours of delivery or pickup with photos of the issue. We will review the concern and, where applicable, offer a reprint, correction, or other appropriate resolution.

Items correctly produced to your confirmed design and specifications, or used or altered after delivery, are not eligible for return, replacement or refund.

For any cancellation or quality concern, contact us at +91 98866 77855 (call or WhatsApp) or info@vakulagraphics.com.